Troubleshooting

“Connection failed” error when trying to sign into a Websafe message
Description The recipient of a Websafe message might encounter an error message when trying to sign in: “Connection failed” You might encounter thi...
Fri, 13 Apr, 2018 at 2:38 PM
Websafe will not be triggered, even if correct subject is chosen
Occasionally, Websafe will not be triggered, even though the correct subject line was used. Instead, the system will use a different encryption method, whic...
Fri, 25 Aug, 2017 at 2:27 PM