Troubleshooting

Deleting data from Hornetdrive won’t free up my space
When deleting data, it will be moved into the trash, to prevent any accidental data loss. Data stored in the trash will still be counted against the availab...
Tue, 17 Apr, 2018 at 12:12 PM
Why is the synchronisation of Hornetdrive slow?
The speed in which Hornetdrive will synchronize data, depends on a multitude of factors, which are affecting each other. Among those factors are: File ...
Tue, 12 Sep, 2017 at 8:26 AM
Invitation cannot be accepted, button greyed out
It is possible that the recipient of an invitation will report that they cannot accept the invite, since the button is greyed out. If you encounter t...
Wed, 4 Oct, 2017 at 2:57 PM
Solving synchronization issues
Should you encounter any issues synchronizing Hornetdrive, then please follow these steps: 1. Make sure that you are using the latest Hornetdrive Client...
Tue, 17 Apr, 2018 at 12:40 PM
File name/path too long error message
You might receive an error message from Hornetdrive that either the file path or name is too long. This error message is produced by the OS Hornetdrive is b...
Tue, 17 Apr, 2018 at 12:43 PM
Synchronization error after deleting a file or folder
It is possible that you will experience a synchronization error from Hornetdrive after deleting a file or folder. This might occur when performing the delet...
Tue, 17 Apr, 2018 at 12:45 PM
Not possible to enable inactive drive with error message „Drive unknown“ from macOS 10.13
You might encounter an error message when trying to enable inactive drives from macOS High Sierra: Drive unknown If you encounter that error message...
Thu, 16 Nov, 2017 at 8:36 AM
How to reset Hornetdrive cache
It might be necessary to reset the Hornetdrive client’s cache from your local device. There are two possible ways to reset the cache: 1. Adjust the size...
Fri, 10 Nov, 2017 at 11:29 AM
App not compatible with iOS 11 error when opening Hornetdrive app
You might encounter an error when trying to open the Hornetdrive App when running iOS 11 or later. The error will prompt that the app is not compatible with...
Mon, 20 Nov, 2017 at 8:35 AM
Inactive Drives will be renamed after re-enabling them
When re-enabling inactive Drives after re-installing the Hornetdrive Client, you might encounter that some or all Drives will be extended with “2” in their ...
Fri, 24 Nov, 2017 at 11:53 AM